The information below is provided for parties interested in a wholesale relationship. To apply for a wholesale account, please use the form on this page. Include any additional questions you may have that are not addressed in the FAQ items below.
MANUFACTURER SUGGESTED RETAIL PRICE (MSRP)
Products purchased at wholesale from Spencer Peterman shall only be sold at the manufacturer’s suggested retail price (MSRP). In the event the Wholesale Buyer chooses to place the products for sale at a discount, the Wholesale Buyer shall not discount the products more than 15% below MSRP. Permission for special sale events beyond the 15% discount by the Wholesale Buyer must be requested in writing to Spencer Peterman and will typically be granted only on a semi-annual basis.
Spencer Peterman agrees not to sell its products at wholesale to more than one Wholesale Buyer in a given zip code, except in metropolitan areas where there is no territorial overlap.
No products purchased at wholesale from Spencer Peterman shall be resold by or through any online auction or online marketplaces (such as eBay, Amazon, Etsy or other similar sites) without the express, written authority of Spencer Peterman. If the Wholesale Buyer is planning to sell products produced by Spencer Peterman in an online store, it must be owned by the entity applying for a Wholesale Buyer and listed on the Wholesale Application to be approved by Spencer Peterman.
Spencer Peterman will make available hi-res product images for use in print and online media and advertising. Should you require any additional images, please contact us. You may use your own images.
RE-SELLING TO WHOLESALERS
Any Wholesale Buyer who distributes Spencer Peterman products to any entity for re-sale will be subject to termination of this agreement.
When ordering online, you will be simply submitting an order. Before your order is shipped, you will be invoiced for the total of the order including shipping. We accept Check, Credit Card or Bank Transfers.
We generally use FedEx Ground shipping, based on cost. On all orders, we include the cost of packaging materials and handling fees in the shipping total. We can use any shipping method you require. We can use your own shipping service account for all orders.
SHIPPING ERRORS, RETURNS, AND WARRANTY
Order errors must be brought to our attention within five business days of receipt of shipment. Our phone number is 413 863-2116. To protect our reputation – and yours – if you or your customer finds a crafting defect during the first 90 days, we will work with you to find a resolution.
MERCHANTABILITY AND MISREPRESENTATIONS
The Wholesale Buyer agrees that Spencer Peterman makes no warranty, express or implied, as to the merchantability of Spencer Peterman products. The Wholesale Buyer also agrees that Spencer Peterman is not liable for any misuse or misrepresentations of the products by the Wholesale Buyer or consumer, and indemnifies Spencer Peterman for any legal actions that emanate from such actions.